In great design, it's often the tiny features that count--the ones that make users really love the product.
Today, when I was replying to a GMail message I realized (while I was stilly typing my reply) that I had accidentally replied just to the sender instead of to everyone (as I had intended). I highlighted my reponse, copied it, and clicked on "Reply All" (instead of just "Reply").
But I didn't need to paste. The pane changed to Reply All and my reply text was all still there! (warning: don't try that in Hotmail). Seriously, go try it. Intead of making me feel dumb, GMail just does the right thing. Beautiful. Smart. Those Google folks are good.
I am delighted. Like I said, it's the little things.
joel
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